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  • M&R Forums FAQs

    M&R Forums FAQ’s


    What are the M&R Companies Forums and how can they help me?

    The M&R Companies Forums are user-to-user support forums where experts and other M&R product users get together to discuss M&R products, and products manufactured by other companies for the screenprinting and digital printing industries. You'll find a wealth of information about your M&R screenprinting and digital products that will help you get the most out of your purchase. You can participate in discussions about various products and topics, find solutions to help you resolve issues, ask questions, get tips and advice, and more.

    If you have technical questions about an M&R product, be sure to consult the Product Manual that came with your equipment before posting your question or issue, or call our Technical Support hotline at 800-736-6431 or +1-847-967-4461

    To participate in the M&R Companies Forums, you must agree to and abide by the M&R Forums Site Terms of Use Agreement—our set of "House Rules."



    What do I need to get started?
    You may browse and read any of the M&R Companies Forums without logging in, but if you want to post a topic or reply to messages, you will need to log in with an Forum User Name, a unique user ID that allows you to access various online resources.

    If you don't already have an Forum User Name, you can create an account by clicking Register in the upper right corner of any page. In the resulting page, read and agree to the M&R Forums Site Terms of Use Agreement by clicking the I agree to these Rules and Policies button. On the next page, enter your User Name and Password along with a valid email address and the security image text. You will be sent a verification email with a link to click in order to verify your email address shortly after clicking Create User at the bottom of the page. (You will need to verify your email address before you can log in and post to the forums.) On the following pages enter your User Preferences and other information, then follow the onscreen instructions to finish your registration.



    How do I log in?
    Click Log In at the upper right corner of any page. In the resulting page, enter your Forum User Name and Password in the appropriate fields and click Forum Login.



    What do I do if I forget my Forum User password?

    Just reset your password. Click Login at the upper right corner of any Forum page and then click the Lost Password link below the login fields. Your password will be reset and an email will be sent to the address in your Registered User Profile with the new password. Once you login with that assigned password, you will be able set your own password in your profile.



    How do I modify my personal profile?
    Once you’ve logged in to the forums, you can access your profile by clicking on the My Profile link at the upper right corner of every forum page. On those pages, you’ll be able to edit your profile information, select or modify your avatar, modify your signature and subscriptions, and change your password.

    You can also check your Inbox, Sent Items, Archive and post a private message to other users on the Forums.



    How do I change my email address?
    If you want to change your Forum User email address or any other information stored in your Forum User account, visit the My Profile page.



    How do I view other member profiles?

    Simply click on a member's alias wherever it's displayed as a link. You can also view the user’s recent posts, statistics, etc. by clicking the various tabs in the User’s Profile.



    I have a question or issue—how do I search for answers?
    It's possible that your question or issue has already been answered by other members, so do a search before posting a question. On most of The M&R Companies Forums pages, you'll find a Search link in the upper right corner. Click the link, then enter a search term (or terms) in the fields and press Return. Your results will appear as a list of links to posts below the Search pane.



    How is the content organized?

    All content in The M&R Companies Forums is organized as follows:

    Forum Categories—Categories represent a collection of topical forums as well as other categories, and are used to organize forums.

    Forums—Forums are the areas where individual discussions take place. The discussions are displayed as a list of topics.

    Topics—Topics refer to the actual topics of discussion, each of which consists of messages displayed as a conversation.

    Messages—Messages are the individual posts made by community members. If you click a topic to view a discussion, you'll see messages posted by other members.

    Replies—Replies are posts made in response to other messages and are organized in a flat or threaded manner. For example, if someone posts a question in a topic, other members may post a reply to that question.



    How does my rank change?
    Your rank is assigned based on your total number of posts. Each level adds another shirt in the row displayed below your username.

    Level - Post Count

    5 - 5,000+

    4.5 - 1000 to 4999

    4 - 500 to 999

    3.5 - 250 to 499

    3 - 150 to 249

    2.5 - 100 to 149

    2 - 50 to 99

    1.5 - 25 to 49

    1 - 10 to 24

    .5 - 1 to 9



    How do I change Topic views?
    Topics can be viewed in two ways: Normal or Threaded. You may prefer to read a linear (Normal) progression of posts where each post is displayed in sequence of their submission, or a Threaded format where posts are displayed in an outline form showing their relation to previous posts. To change the view, click on View in the upper right corner of the Topic heading and select the desired format.



    How do I post a Topic?
    Click the New Topic button at the top of a relevant forum page to post your own question or issue.

    Note: Please be sure to review the M&R Forums Site Terms of Use Agreement to understand what type of submissions are relevant.



    How do I reply to a message?
    While viewing a post, click Reply to Post in the upper right corner of the post. In the resulting page, type your message in the reply box.



    How do I format text in my posts?
    You can use the formatting buttons at the top of the text entry box to format your post as desired. Simply enter your message, then select the text that you want to affect, then click the appropriate button at the top of the text entry box. You can adjust the text size and color, and there are also buttons for adding images, links, etc. and they add the code to your message automatically. Rolling over each of the buttons at the top of the text entry box will reveal a small "tool tip" with the name of the button's function. If you prefer, you can add the code manually as you type your message. The modifications and their code are shown below:

    Code:
    To bold text:
    text
    
    To italicize text:
    text
    
    To underline text:
    text
     
    To add an inset Quote, use the Quote button:
    
    Originally posted by USERNAME
    text
    To insert a linked image: To add a link to a website: M&R’s Homepage To left justify your text:
    left justified
    To center justify your text:
    center justified
    To right justify your text:
    right justified
    To embed a YouTube video: [YOUTUBE]http://www.youtube.com/watch?v=qHBDfCl2D4o[/YOUTUBE] To add text that is initially hidden waiting for a button click to reveal the content: [SPOILER]Surprise![/SPOILER]
    Once you have completed your formatting, you can preview the effects by clicking Preview at the bottom of the text box – the page will refresh and show your preview at the top of the page – if you’re happy with the effects, scroll down the page to the text entry box and click Post at the bottom.



    What are subscriptions?

    Subscriptions allow you to get email notifications about new content in the forums that interest you. You can subscribe to forums or topics.

    Subscribing to a Forum
    To add a forum to your subscription list, click "Subscribe to this Forum" at the bottom of the Forum page. Be aware that subscribing to a forum may be unreasonable for very busy areas due to the potentially overwhelming number of messages you may receive.

    Subscribing to a Topic
    To add a Topic to your subscription list, click on Options in the upper right corner of the post and select Subscribe to this Topic. From this same pull down menu, you can also choose to Email this Topic, Print this Topic or subscribe to an RSS Feed of the topic.



    How do I unsubscribe from a forum, topic, or other item?
    To see your current list of subscriptions, click My Profile in the upper right corner of any page, then select Subscriptions in the list of items on the left. From this page you can manage or delete your subscriptions. You can also select Unsubscribe from this Forum/Topic at the bottom of a Forum page or in the Options menu of the Topic to which you are subscribed.



    I read a post that was offensive or abusive, what should I do?
    Report the poster! At the bottom of the offensive message, click on the link named Report Abusive to notify a Forum Moderator. The Moderator will review the post and take appropriate action that may include editing of the offensive comment, deletion of the post or suspension of the User that made the post.



    Spam, Spam, Spam!
    If you see what you believe is Spam posted in a forum, please report it to the Forum Moderators by using the Report Spam link at the bottom of the post. A moderator will review the message and take appropriate action. And the rest of the community will thank you.



    Who are the M&R Companies Forums personnel?

    Administrators—Administrators are M&R Employees who focus on maintaining, updating, and enhancing the discussion forums.

    Moderators— Moderators will attempt to maintain proper decorum in the discussion forums. Due to post volume and other factors, Moderators may not respond promptly, or at all, to these discussions. Moderators can also suspend users for inappropriate actions or posts or other violations of the M&R Forums Site Terms of Use Agreement.

    M&R Employees—Employees of M&R who are not Moderators or Administrators may have an M&R Employee avatar that appears when they post. These M&R employees volunteer their time to assist with products and processes for which they are familiar. Since they are answering questions outside of their normal responsibilities, they may not always be available to respond to questions.

    Important: Employees of M&R Sales and Service, Inc. (M&R) may respond to issues within this forum. M&R is under no duty to provide a response to an issue, or to do so in a timely manner. If M&R responds to an issue, it is M&R’s intent that the information provided is accurate and reliable. However, given the expectation of the forum to provide real-time responses, not all information will be readily verifiable. ACCORDINGLY, M&R EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, AS TO ANY INFORMATION PROVIDED BY IT UNDER THIS FORUM, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. Users of this forum may want to refer to information provided by M&R through its Product Manuals and Technical Services department or the Technical Support available by calling 800-736-6431 or +1-847-967-4461 for more detailed information on a particular issue. M&R may provide information that is relevant to an international issue, which may contain references or cross references to M&R products, programs, and services that are not announced in your country. Such reference does not imply that M&R intends to announce such products, programs, or services in your country.



    The M&R Companies Forums Glossary of Terms
    If certain buzz words in our forums leave you scratching your head, here's some insight to what these words mean.

    Discussion—An extended, public conversation about a particular topic or issue in a bulletin board-like format.

    Forum—A collection of items that are relevant to one particular topic, such as discussions, FAQs, and links to support articles about a particular application. Forums are represented by book icons on the M&R Companies Forums site.

    Post—"Posting" is the act of submitting a message. A post is essentially a message from a user that appears in any forum. A post can be a new topic or a reply to a message. The forums are comprised of original messages that are posted about a topic and the replies posted in response.

    Thread—A thread is the series of replies posted in response to the original topic. This comes from the expression, "following the thread of a conversation."

    Threadjack—To wrongly post a dissimilar issue in an existing discussion, distracting from the true focus of the discussion. If your issue has any significant difference from a similar topic, then you're probably better off posting a new topic to focus attention on your particular issue.

    Topic—A topic is the subject matter of a particular discussion, as set by the user who posts the original message to start that particular discussion.

    Troll—A troll is someone who strives to disrupt a constructive conversation by posting flames or specious arguments. Trolls sometimes impersonate another user by posting under a false user name. If you have a troll in your midst, let an M&R Forums Admin know.
    Last edited by JoeAbreu; 09-22-2011, 09:38 AM.
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